Return Policy

At LUBOV, we are committed to providing you with high-quality products and exceptional customer service. To ensure your satisfaction, we offer an exchange-only policy within a specified timeframe. Please review the following guidelines for our return and exchange process:

Exchange Policy:

  • We offer exchanges for items within 5 days from the date of delivery.
  • To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will provide you with a store credit or offer an alternative item of equal value.

Return Process:

  1. Contact our customer service team at lubovbyha@gmail.com or +971544609999 to request an exchange authorization.
  2. Please provide your order number, details of the item(s) you wish to exchange, and the reason for the exchange.
  3. Our customer service team will provide you with instructions on how to return the item(s) to us.

Shipping Costs:

  • Customers are responsible for the cost of shipping the item(s) for exchange.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by providing an exchange for the same item.

Final Sale Items:

  • Items marked as final sale are not eligible for exchange unless they arrive damaged or defective.

Policy Updates:

  • We reserve the right to update or modify our exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from LUBOV], you agree to abide by the terms of this exchange policy.

If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact us. We're here to help!

Thank you for choosing LUBOV. We appreciate your business!

LUBOV Team